Ben Booker
Digital Marketing | Information Technology
Experience
Radio Systems Corporation, Knoxville, TN
D2C Ecommerce Specialist • 2016 — Present
Manage website content for several brands in the pet industry. Create and maintain product detail pages and landing pages for direct-to-consumer ecommerce marketing. Assist with website design, user experience, social media, email, marketing campaigns, promotions and analytics.
IT Systems Analyst • 2015 — 2016
Active Directory account management, Exchange email services, hardware/software support, warranty and vendor relationships. Improve productivity and efficiency by servicing hardware and software needs of the business. Troubleshoot desktop and laptop computers, applications, and network resources. SharePoint Site Collection Administration and optimizing ticketing systems.
Systems Support • 2012 — 2015
Troubleshoot desktop and telephony issues for onsite users and remote users. Maintain internal product catalog, including technical documentation, processes, and warranty information.
Customer Service • 2010 — 2012
Deliver customer service for a variety of consumer products in the pet industry. Support provided via telephone, chat, and email.
RadioShack, Fort Wayne, IN
Sales Associate • 2004 — 2009
Knowledgeable sales associate of electronic retail products, including audio/video, computers, and mobile phones.
Education
Pellissippi State College, Knoxville, TN
Certificate, Mobile Web Design • 2015
- HTML, CSS, Javascript
- Responsive Web Design
Learned the basics of web development, with a focus on designing responsive websites for desktops, tablets, and mobile devices.
Ivy Tech State College, Fort Wayne, IN
Associates, Computer Information Systems • 2008
- Computer Repair
- Computer Networking
- Microsoft Active Directory
- Microsoft Exchange
Gained practical experience in computer networking, including servers, routers, switches, wiring, as well as database applications and the Microsoft Active Directory environment.
Wayne High School, Fort Wayne, IN
High School Diploma • 2004
- Television Broadcasting
- Newspaper Club
During my junior and senior year of high school, I had the opportunity to enroll for Information Technology courses at the Anthis Career Center.
Anthis Career Center, Fort Wayne, IN
Certificate of Achievement • 2003, 2004
- Computer Repair
- Computer Networking
Additional Links
Social Links
- LinkedIn: https://www.linkedin.com/in/ben-booker-5a2b32144/
- Website: https://bbooker5.github.io/about/